Questions that come in from the library inbox on "access denied" can generally be answered with:
We are sorry that you are having difficulty. It appears that you are trying to access ScienceDirect/Elsevier. You did not indicate your enrollment status, but ScienceDirect is only available to currently enrolled students, faculty, and staff. If you are an alumnus, you may request 1 article per month using our Request a Document form.
If you are currently enrolled, you may be requesting an article published by Elsevier/ScienceDirect that we do not own. You may request the article using our Request a Document form.