Answered By: Carla Smith Last Updated: Aug 02, 2021 Views: 1
The library is averaging a 2-3 day turnaround on requests that do not need written permission. This can be impacted by the volume of permission and research requests. The average turnaround can extend to 10 days if written permission is requested.
The librarian will wait 3-5 days for a response to the first request before submitting a second request. Another 3 days is usually allowed for a response to the second request.
If there is no response to the second request, the legal team has determined that a non-response is equivalent to a denial.